About a week ago I emailed Coast Appliances asking if they had a specific range hood in stock to view. Aftab Syed emailed me promptly back, arranged an appointment, I placed my order & yesterday I picked up my product. Very pleased with the professionalism, large selection of household appliances from Miele to Broan, & great prices.I will definitely be visiting them for my next appliance purchase.
15:56 22 Sep 19
We were shopping for a new electric range. Visited numerous websites and store. Found the stove we liked. Pricing was comparable everywhere we looked. Availability was the problem. Our last stop was Coast Appliances, dealt with Aftab. he answered our questions/issues in a professional and satisfactory matter. Purchased the product at the Vaughan location and arranged for delivery.The three man team who delivered the stove were FANTASTIC! (Called the sales manager to tell him that.) They called to confirm their arrival about 40 minutes ahead, arrived exactly on time, half-way through the four-hour delivery window. There were very careful removing our old stove and delivering the new stove. Even apologized for the runners (that were dusty) they used to protect our hardwood floors.Overall, a great experience and I would not hesitate to recommend Coast Appliances
23:19 21 Sep 19
I contacted customer service and had the pleasure of speaking with Vivian, she was very helpful with arranging for service on my fridge. She was very pleasant and patient with me. I will definitely return and recommend the company because of the service I received fromVivian.
19:30 16 Sep 19
Grace Peron - our go to appliance supplier for our clients. She is responsive, supportive and all around great partner of ODB. We value her input and offerings, thank you! ODB
16:34 03 Sep 19
Great experience at Coast! Our sales rep, Grace, was so patient and spent a lot of time with us during our many trips to the store. Not only did she educate us on the various brands, features, etc. but she also put together a package that we are absolutely thrilled with. Will most definitely continue to shop at Coast for my appliance needs.
14:01 31 Aug 19
We worked with Frank to purchase the appliances for our kitchen remodel. Frank was knowledgeable and patient through the many visits we made to coast as we planned our kitchen. There were issues with shipping, he helped to ensure they were resolved quickly.
00:25 30 Aug 19
I bought a hood for my kitchen and found the staff to be great! After shopping there I recommend them to my friend/co worker to buy all the appliances for his new home and he was so pleased with the service also! He couldn’t believe how the manager (Jim) was at his beckon call even after hours to make changes or answer any of his questions...... I would diffenitely use them again
23:16 29 Aug 19
Excellent Service and Staf. Jim Pepe was very professional and knowledgeable
03:06 08 Aug 19
Great customer service
14:55 04 Aug 19
16:42 16 Jul 19
Aftab Syed is a true professional. He was very patient with me and showed me many options to accommodate my budget. He definitely knows his job and does it thoroughly, asking all the right questions to determine best solutions, a delight to work with, he made it all very easy. Thank you Aftab.
17:41 12 Jul 19
14:56 28 Jun 19
15:53 19 Jun 19
We have bought several appliances over the last 2 years from Colony. Dimitrios has been a great salesperson, and was attentive to all our needs. The website is amazing, providing all the information you need to make a choice. For each purchase, I compared prices and websites, and each time made the purchase from Colony. I recommend them for any appliance purchase.
20:45 14 Jun 19
Very happy with our appliances. The service we received from Dimitrios was excellent, he provided us with recommendations and we never felt like he was pushing the sale our our needs . We have purchased and recommend more than a dozen kitchens in 16 years through a large competitor of there's but we are now sold on Colony for sales and service.
19:04 14 Jun 19
20:25 13 Jun 19
Just a quick note to mention the professional and courteous manner from Colony in selecting appliances during our renos. We were particularly impressed by Dimitrios' response and advice provided throughout the process. We'll be back!
00:20 12 Jun 19
Outstanding customer service, from consultation to delivery and installation. Highly recommended!
Angus & Elizabeth Pinchin
03:38 09 Jun 19
22:52 08 Jun 19
Joanne is great, she gave us all the time we needed and explained many different options. They have a big showroom with all the brands we can think of. And prices are reasonable.
03:03 09 May 19
Smaller appliance store tucked away in North Vancouver. The staff are knowledgeable and helpful.
18:00 30 Apr 19
Wayne at Coast appliances was so helpful and patient with us. Helped us pick out all our appliances, and gave us unbeatable deals(checked online, and we got the best deal with Coast). Waybe really knows his stuff we had so many questions he was able to anwser and make suggestions to help us come to the perfect decision. So happy to have gotten our appliances there. No stress and a piece of mind. Would definitely recommend this store!
02:03 14 Apr 19
14:06 05 Apr 19
The salesman that I dealt with at Coast ...Wayne Wanamaker was excellent,friendly and most importantly knowledgeable. I did my own checking and what he recommended was spot on.
15:31 23 Mar 19
20:57 19 Mar 19
My wife and I came here to buy appliances for our new build home using the credits from the builder. Wayne Wanamaker and Alex Flamengo were the two people we dealt with. They were both very knowledgeable and friendly and overall good salesmen that knew their product like the back of their hand. I highly recommed Coast Appliances for all your appliance needs.Suresh
03:56 10 Mar 19
Amazing customer service, and an awesome selection of super high quality appliances (we came here for the bluestar). We dealt with Stuart, he was super helpful.
23:00 06 Feb 19
Exemplary service, product knowledge & Superior service, I would not go anywhere else!!
21:30 25 Jan 19
Great customer service
03:26 22 Jan 19
20:34 19 Jan 19
Sunny D Brewbacker
20:38 03 Jan 19
17:18 01 Jan 19
A little hidden gem in the heart of the city
17:00 26 Dec 18
Lea and people at Colony were great when we first met them and bought our fridge and freezer, but it was 3 years later, when the freezer died, that they really stepped up. Even though it wasn't there fault, and they didn't need to help at all, they went above and beyond to try to help us deal with Electrolux who were awful and wouldn't stand behind their lemon of a freezer. While our issue with Electrolux has not been resolved, Lea and Colony have worked with us and been great communicators. We live about 60km away from Colony and still buy from them because of their work ethic.
18:44 12 Dec 18
20:29 08 Nov 18
Excellent! Very competitive pricing and friendly staff. Desneiges was the nice lady who helped me out via email from locating the range hood I wanted to placing my order. Super friendly. The AEG glide range hood was out of stock everywhere but she managed to get me one for Monday pickup when I only contacted her on Friday. Originally I went to Trail Appliances but all locations were out, and I just wasn't liking the fact that they wanted me to trek out to their warehouse to get one...I'm so glad to have found Colony! Desneiges managed to get me to do a pickup at a location just 6 min drive from my place. After I picked it up on Wed., I got a call just now from Desneiges to check up on my order whether I had successfully picked it up. Great follow-through! Would deal with them again and highly recommend to others looking for appliances! Even the warehouse where i picked up the item from, the guy was so friendly!
18:22 27 Sep 18
Process was very smooth and the installers were speedy! Would definitely recommend.
21:22 19 Sep 18
04:47 16 Sep 18
The best service and prices.
16:48 06 Sep 18
We are long term clients of Colony. During the August heat wave our deep freeze, which was filled to the brim, failed. Stuart expedited a same day replacement. He provided exceptional customer service, he even arranged to have the store stay open after hours so we could pick up the freezer. Because of his actions, we were able to save all of our food. We have purchased most of our major appliances at Colony and look forward to doing business with them again.
22:55 05 Sep 18
01:29 30 Aug 18
I just wanted to mention that my wife and I have been customers at Colony for years. We recently purchased a compact washer, dryer and a GE gas stove. I highly recommend all the people at Colony but I was given exceptional service by DesNeiges Cosgrove. Her wealth of knowledge combined with her excellent communication skills make buying from Colony a memorable experience. Thank you DesNeigesPat DeanNorth Vancouver
21:56 21 Aug 18
We've been dealing with Colony since the early 1970s and have always got great advise and quality products at a fair price. We highly recommend checking with colony for your appliance needs.
08:44 20 Aug 18
Old School Appliance Showroom.Have purchased a few appliances here. Installs were provided by “Trusted Appliance”
01:45 12 Aug 18
19:58 03 Jul 18
Going through a reno for this first timer was a shocker. After spending hours researching appliances, I narrowed down ideas then chose the store. Colony. Best decision. Armed with four pages of notes Dimitrios Stephanoy set up a plan that met our needs and budget. With Colony having the product on the floor, Dimitrios guided me through the choices, which helped make the decision a pleasant experience. Painless. Plus Colony would keep our appliances and send them when we were ready. Easy peasy! Thank you, Dimitrios!
23:25 21 Jun 18
So happy with the service at Colony Appliances. Can't wait to get my new fridge and stove.
22:26 19 Jun 18
Multiple purchases thru the years and just finished another couple more.. always great service with great products!
21:12 05 May 18
09:14 03 Apr 18
16:15 30 Mar 18
My wife and I were doing a renovation on a house we purchased. We started shopping for some appliances and stopped in at Colony to see what they had. Their show room is fantastic and well laid out, but what was awesome was the customer service. Dimitrios helped us to find what we were looking for. Our renovation was stalled for a number of months after we committed to purchasing the appliances and Colony was very understanding and worked with us through the whole process. I can say enough how good they were to work with.
17:59 29 Mar 18
Colony provided all of our appliances for kitchen renovation. High end and best prices. Good selection and advice. Delivery went really well. Bosch speed oven display went in first year. Bosch sent out service rep 3 or 4 times and was unable to fix. Service rep recommended replacement, Colony followed up on and handled all service with Bosch and the pieces were replaced, including install. Oven works great and we were impressed by both Bosch and Colony (DesNeiges and Lea). Highly recommended.
23:07 06 Mar 18
Frank has amazing customer service
12:58 04 Mar 18
01:15 23 Feb 18
I have purchased two major appliances with Colony. I’m very happy with the knowledge and integrity of the staff. Delivery was on time with great care being taken with my home and new appliance. They are prompt in answering questions and have addressed any issues in a timely and professional manner. They will accommodate price adjustments. I worked specifically with Rick and have recommended both him and Colony to my friends. Good job!!!
22:16 30 Jan 18
Frank Dr Rose was a great help
00:47 26 Jan 18
Jim Pepe was extremely knowledgeable and helpful. He made the whole process very easy
00:25 24 Jan 18
We had already picked out our appliances at another store, but just had an issue with the fridge. So on a whim we went over to Colony, intending to merely look at fridges. Rick Collin helped us, and was very kind about offering to look at our other choices. He saved us thousands of dollars within just a few minutes, finding rebates and discounts. The other appliance store didn't make this kind of effort. We have now worked with Rick for the last 8 months and he has been responsive and impressive at every inevitable construction glitch. We highly recommend Rick and Colony for any appliance need.
18:40 23 Jan 18
Great staff and great delivery service, very friendly delivery team
03:06 23 Jan 18
18:48 12 Jan 18
Having had 9 months of bad luck with a new appliance, the supportive response by Kevin (Manager) and Lea were as positive as I have ever encountered. They went to considerable effort to have the appliance replaced. It will never cross my mind to seek other appliances anywhere other than from Colony Warehouse.
19:51 06 Jan 18
03:33 20 Dec 17
23:35 16 Dec 17
05:31 07 Dec 17
16:55 01 Dec 17
Andre saved the day for me, as I was needing to get a new washer/ dryer fast for my parents, he made it happen and had installation done the next morning, it is so great to be able to deal with a company like this, that takes care of their customers, cannot say enough positives about my experience!
17:45 24 Nov 17
A company that has served us well over many years. Straight goods and no blow up gorillas and free hot dog marketing ploys. Just square deals and a great selection. We have also referred them multiple times and the feedback is always positive. Very good knowledge base also which helps when difficult sizes and measurements where required. They always seem to find something and if they don't have it,it's likley not made. Keep up the awsome work Colony! A true North Shore Company we love to support.
02:40 23 Oct 17
Free street parking. cc accepted. Excellent customer service (both email inquiries and on-site visits). Competitive pricing. Family ownership. Great selection of kitchen appliances.
12:02 11 Oct 17
Upon arriving we were greeted with a warm friendly hello from Alexa who them regfered us off.Demetrius was amazing in helping us stay within budget and finding "the perfect fridge". Our size was a little tricky and he went beyond call of duty to find a match. Manny and his delivery team were very attentive in setting everything up and making sure not to scratch freshly painted walls. Great customer service all around!!!!
17:11 10 Oct 17
Colony provided me with the best customer service, Rick Collin, thank you so much! They are extremely knowledgeable, provided great advice and assistance in selecting new appliances. Very friendly and nice, the best customer service I could have hoped for.
21:52 05 Oct 17
Helpful, knowledgeable, courteous service. Rick was on top of all the details and happily matched (actually beat) the best quote I received from another larger company.
21:39 05 Oct 17
My past experiences with Colony were great, this time we did have an issue with the installation of the dishwasher. Colony did come though and fix the problem to our satisfaction and we are very happy with everything. I don't think you get this follow through with many companies. Thanks Kevin and Robin
16:21 02 Oct 17
Very competitive prices, and WAY better service than what I've received from major appliance retailers.
Never had such a wonderful experience buying appliances. Thank you, Desneiges, you have made doing laundry and dishes fun!
15:25 25 Jun 17
Very competitively priced appliances and a large selection of brands. This store is family owned and operated by a very passionate staff. They're excellent to deal with and do follow up to make sure that after point of sale client is happy. Very rare in the industry.
17:01 05 May 17
Rick Collin and everyone at Colony has been super helpful! It was my first time buying all new appliances and I was completely overwhelmed on where to start. Rick helped narrow down options and provided tons of great suggestions to help me out. The prices at Colony are also very reasonable/comparable to other places! Thanks!!
19:24 18 Apr 17
Very helpful. We were shopping for a hood fan, stove, fridge and built-in microwave oven. The staff (Rick) took the time to answer all our questions (and we had a lot of them!)
03:08 18 Apr 17
Made the mistake of shopping at the Brick and Future Shop. These guys take the guess work out of your purchase. The experience was night and day
19:27 12 Apr 17
Our Appliance repairman Carlos Monteiro from First Appliance suggested we purchase a Huebsch Washer and Dryer when our favorite Kitchen Aid set finally bit the dust after 16 years of hard use. We went to Colony because that is where we had originally bought our Kitchen Aid set there and found they also carried the Huebsch machines. I have had our Huebsch machines for almost a year and I absolutely love them!!! They are what are considered Commercial Grade... they have a huge capacity, enough bells and whistles and are absolutely work horses! Thank you Carlos and Colony for the great service.
03:04 10 Apr 17
We bought our condo appliances there good prices nice service
19:07 27 Feb 17
Fantastic! Everything was taken care of efficiently and I really appreciated the one on one customer service. Thank you for making me feel so at ease!
16:12 24 Feb 17
I bought two double mattresses for my toddlers. The service was amazing, the beds were a great deal, and are so incredibly comfortable!!!! I was so impressed with the staff and service that I will never shop anywhere else. I love this place! I can't recommend it high enough... if there were more stars to give I would!
00:46 22 Feb 17
Colony has been a place of choice for myself and my clients for many years. As a Realtor for over 20 years customer service and delivery of service is critical. I can safely say after many referrals to Kevin and his staff of outstanding experts my clients have always had a fantastic experience. I have used Colony personally for multiple home renovations and have always been treated extremely well. Their experience and style has always given my the answers that I need to make decisions. If I had to refer to one component that I find exceptional about the Colony experience it would be that they listen to you first and educate you second. I would also add in the high level of patience they exhibit in this process. In this competitive world of retail business the ability to listen to your customer is critical in the overall experience. From management on down I feel that this is a strength of Colony Home Furnishings! I highly recommend them!
19:44 08 Feb 17
I just purchased a wine fridge and microwave for built in installation in a home I am having built. Rick Collin at Colony went above and beyond in helping us chose the right products and finding us a reasonable price. He was also an amazing source of info to help me resolve hassles with the builder and cabinet maker. It will look great thanks to Rick's post sale advice
21:40 04 Feb 17
After being jerked around by Sears ("I know we said we'd deliver it today, but now it's going to be two weeks") on a washing machine I was trying to buy, I called this company and immediately got a pleasant and competent person (Linda) on the line who told me about the washer I wanted. She said she'd reserve a delivery time on Monday if I liked it after I saw it. Went to the store, was shown the washer, and was told all I needed to know with no sales pressure. It was a pleasant and convenient shopping experience. This is the first place I'm going to if I need a new appliance in the future.
17:15 17 Jan 17
Fabiano F. Poester
14:03 05 Dec 16
Good deals, and they take any other offer down. Do your research about appliances, but make sure to count this as a good option.They may hold the appliances for you, and the staff has knowledge about the options.Not all brands are offered!
12:39 04 Dec 16
22:47 21 Nov 16
Excellent place to choose Luxury appliances
22:56 19 Nov 16
Good customer service and useful advise from experts
14:34 16 Nov 16
00:46 30 Aug 16
I've had an amazing experience with Coast Appliances. Not only did they beat the price that anybody else was willing to offer on a very expensive laundry set, but when one of the appliances was delivered with a side panel that was buckling out, Coast Appliances hired a technician to come out and inspect the unit. When the technician concluded that the appliance had been dropped and needed to be replaced, Coast Appliances replaced it. Finally, when I accidentally returned my drain hose with the original appliance, the sales person who faithfully stuck by me through the entire process took the time out of her day to personally drive to my house after work and drop off the hose that I needed to run my appliance. I am so impressed with Coast Appliances and their wonderful staff!
01:44 13 Jul 16
06:16 14 Jun 16
We have purchased numerous appliances from Colony over the 16 years. Kevin and the team are always a pleasure to do business with. We tell our clients to go to Colony because when you find something good you want to share it.
22:42 08 Jun 16
A huge thank you to Andre and Kevin for going way "over and above" in their service. We had a panic situation at our health clinic and needed a new washer/dryer set immediately. Andre and Kevin went hugely out of their way to help us solve our emergency. They totally came through, and were "lifesavers" for us. We were hugely impressed with Colony and would highly recommend them to others! Peter and Tanya Bachmann
21:51 02 May 16
Excellent service! Linda was wonderful to work with , thank you!
00:57 17 Apr 16
07:01 05 Jan 16
Great products with excellent service and competitive pricing. DesNeiges and all the staff at Colony have proven their responsiveness and earned a position as one of Alair Homes North Vancouver / West Vancouver’s "go-to" suppliers.