We’d love to hear from you!
17:48 24 Aug 19
00:26 22 Aug 19
Abdul was a friendly and knowledgeable salesperson and I appreciated him taking the time to answer every question.
00:19 20 Aug 19
Over many years we have purchased a number of appliances from Coast Appliances and we always ask for Colin Keks. More recently we were involved with residential construction (homeowners) and Coast Appliances supplied all the appliances for two buildings – top to bottom. We were able to take advantage of some manufacturing discounts and Colin (Coast) always bettered any competitive pricing.We’ve had appliances shipped and also picked up from the warehouse. In both cases the crews were friendly and helpful.
15:18 19 Aug 19
Went in to get a problem solved. Knew what I wanted essentially. My options were presented, given the space I had to work with. The sale was completed efficiently. I felt taken care of and as though I was explained everything thoroughly.
20:45 17 Aug 19
I moved into a new development and I upgraded my stove to a gas range. Clay and Patrick have been the best at helping me get the stove fast to my new home as I had already moved in when we got it upgraded.They told me that I needed a gas fitter so I thought it was to get a line up to the kitchen but I had already gotten the gas line so when they delivered the stove, I was expecting them to connect it to the gas line but the delivery guys said I needed a certified gas fitter to do it. I was upset that I couldn’t get my stove connected. Looked around for someone to do it for me but they were too busy and the developer wouldn’t do it because it was not part of the contract. After a week without a working stove, I contacted Clay and Patrick to let them know how upset I was that they didn’t tell me about the gas fitter to have it connected. Clay responded back to me right away. He was very cool about the situation and even though he had told me, but I misunderstood, Clay contacted the builder for me and I got my stove connected within a day after that.Thank you Clay and Patrick. I am very happy with the stove!!!
22:18 15 Aug 19
Thanks to Justin Olfert, I will soon take possession of 2 new Kitchen Aid appliances. Justin gave me loads of information and answered all of my questions. I didn't feel any pressure, went home to think about all of my options, and then ordered the next day!!
03:05 14 Aug 19
When I was ready to look for appliances for our new kitchen, the facilities manager at work recommended Coast Appliances. Morgan Sanche provided great service, helping me quickly choose the 3 appliances that i needed. He gave helpful advice and facilitated delivery exactly when needed. I'll be back when I need to replace my washer and dryer!
14:18 12 Aug 19
Friendly and bend-over-backwards service from Victoria Cast Appliances. I am so grateful.
19:20 11 Aug 19
We purchased a compact washer and dryer set. Abdul was great at getting us the information we needed regarding specs and options of machines available for the space we had. A pleasure to deal with.
03:42 10 Aug 19
22:40 07 Aug 19
In 2017 I decided to renovate my kitchen. The renovations included purchasing new appliances and I visited several appliance stores before choosing Coast Appliances.Patrick Holmes was the Sales Person that greeted me when I came for my first visit to Coast and we had several meetings before I finally chose my appliances.Patrick was wonderful and assisted me a great deal. I also brought a dear friend with me and she also enjoyed meeting Patrick and appreciated his knowledge and how well he responded to her questions. Patrick's knowledge of the appliances I was interested in was super and so was his patience. I had never done major kitchen renovations or purchased all new appliances so I was nervous and cautious.I have been extremely happy with my Bloomberg washer and dryer, Fisher and Paykel fridge and just happy with my Whirlpool stove. The stove top is a little challenging keeping the black top spotless but I manage.When my current dishwasher decodes to say, "Good Bye Charlie" I will be visiting Coast Appliances to see Patrick to purchase a replacement.All the other staff I dealt with at Coast Appliance were pleasant and I have no negative feelings.Patrick was special and he really went out of his way to assist me and I was so happy he was my sales person. I am relieved to know he is still with Coast Appliances as I would not be surprised to hear another company has snatched him away.Thank You!!!Shannon Bell
17:28 06 Aug 19
We needed to buy a small washer and dryer for a vacation property and we had a lot of questions about what would work for the space and our needs. Patrick Holmes helped us access all the information we required and left us feeling like we made the right choice for our property. He was available to answer my numerous calls and made the process simple and easy.
13:49 04 Aug 19
When searching for appliances to outfit our new build, we ventured into many different appliances stores. We decided to go with Coast mainly because of the service from our sales associate Abdul at the Victoria location. Abdul was knowledgeable, attentive, not overbearing and one of the most genuine sales associates I have met. Abdul definitely went above and beyond with his service and we would not hesitate to recommend him in the future. Thank you Abdul.
03:48 03 Aug 19
20:30 02 Aug 19
Coast Appliances736 Cloverdale Ave.Victoria, B.C.My salesman, Brian Hood, was very helpful with my purchase of a fridge today. I had phoned ahead with what I was looking for and he made my purchase quick and easy.
18:54 02 Aug 19
My go to for appliances in Victoria BC! I have bought 2 washer dryers for 2 homes and a fridge. I always get great service by my sales person Morgan. Always helpful and knowledgeable. No hesitation to recommend Coast as all the staff from the receptionist to sales people are great and no pressure.
01:54 02 Aug 19
I've had great service from Coast Appliances for many years. More recently during the past year, I've had the pleasure of dealing with Justin Olfert. He's continued in the Coast Appliances tradition. He's been fantastic to deal with. He's provided great pricing and great advice with appliance items best fitted my budget, and steered me away from entry level low end items which I would not have been happy with. Also, he's been great with trying to fit deliveries for my schedules. Always courteous and polite, he's been a pro to deal with. Well done Justin, and thank you.
22:05 01 Aug 19
Colin was very helpfull and guided me through the process. For my rental units needs
20:35 01 Aug 19
Great products and great service from 2 cities. Thanks Andrew and Justin!
17:37 01 Aug 19
Over the years, Coast Appliances, has offered excellent service and expertise. I sometimes get frustrated with having to learn about machines that I need to replace. Each time I have had to buy a dishwasher or a stove or a fridge or washer/dryer unit, I have had to learn about makes, models and features and then about warrantees. I am most grateful to Colin Keks at Coast, where after years of great service, I can just say, "I need an appliance for this application (rental, home, etc.). What should I get?" He'll then ask some clarifying questions and then say, "Based on the appliances for those uses that I have sold, I would go with this one." Sometimes, he offers a couple of different options. He has been really helpful in narrowing down the scope of choice as well as steering us in the right direction regarding quality. We have always been thankful to Coast and their helpful staff for excellent advice and competitive pricing.
05:05 01 Aug 19
05:05 01 Aug 19
Happy with our new Maytag front loader washing machine. Remi was very helpful and knowledgeable. Additionally, competitive at Coast Appliances made it a great shopping choice.
04:30 01 Aug 19
Gurdeep was incredibly helpful and provided great customer service throughout the entire process of purchasing a fridge. Working with Gurdeep and Coast Appliances was a very pleasant experience and we will definitely be going back for any future appliance purchases!
03:59 01 Aug 19
We've bought new appliances for three houses from Colin. He has always been able to find appliances with the right features and dimensions for us, at great prices. Highly recommended!
00:53 01 Aug 19
The service I received for my kitchen appliances was excellent. Morgan knew the products well and responded to my question throughout the process. The appliances he recommended are in my kitchen and I love them! From the selection through the delivery everything was as great and as expected. When the microwave arrived at the warehouse with some damage, they advised me immediately and a new one was shipped.
00:26 01 Aug 19
We had bought a stovetop through Remi. We found him helpful but not “salesmanny”. When we needed a new washer/dryer we actually made an apple to come see him.
00:01 01 Aug 19
Received excellent help finding the right kitchen appliances that fit within my budget. Thanks to Gurdeep who showed me around, discussed my options and arranged the sale.
21:36 31 Jul 19
We have dealt with Colin Keks on many occasions. We have always found Colin to be very helpful, and knowledgeable. and Coast's prices have always been very competitive. We shall absolutely use Coast again in future.
21:34 31 Jul 19
We use Colin Keks for all our appliance purchases, great guy and excellent service all the time.
21:23 31 Jul 19
My experience with Gurdeep Singh at Coast Appliances Victoria has been exceptional. Gurdeep is very attentive, caring and knowledgeable and his passion for taking care of his customers needs is always a priority. I’ve purchased multiple appliance packages from Gurdeep and will continue to do so. If anyone is looking for price, friendly service and product knowledge then they need to speak with Gurdeep Singh! Jesse BaidwanBuilderIsland Outlook Developments
21:18 31 Jul 19
Recently bought a washer/dryer from Coast Appliances. Very happy, all round. Inside the showroom, Assistant Manager Justin Blumberg made sure that I purchased exactly what I needed. There was no pressure or attempts to steer me towards a higher priced item. He listened to what I said, and was very knowledgeable in providing me with options that were within my modest budget. I was treated with respect, and never felt as though my business was less important, to Coast, than that of any of the customers obviously spending more than I was. The delivery of my purchase (Coast Appliances uses Strongman Delivery) was sooner than estimated, and the professionalism and obvious expertise of the delivery crew, from the moment they first phoned to say they were on their way, to the end of the delivery, was outstanding. Simply put, Justin at Coast Appliances, and the guys at Strongman Delivery (Brian and Matt) exceeded all my expectations. I will definitely shop at Coast Appliances again, and strongly recommend to anyone needing appliances, do the same.
17:21 31 Jul 19
When we arrived at Coast Appliances, Jim and I were warmly greeted by the receptionist. Since we had previous purchases at Coast Appliances we requested sales associate Patrick Holmes assistance in choosing a dishwasher. Patrick provided an overview of options and features to consider. His focus was on a good fit for us. We are very happy with our choice. Coordination of the removal and installation of dishwasher was seamless.Last year we purchased a double oven range at Coast Appliances with Patrick's assistance. Jim and I are delighted with its capabilities.We visit Coast Appliances first because of the product, price and service.
17:06 31 Jul 19
We had a very very good experience buying washer and dryer from coast Appliances. Mr. GURDEEP SINGH was the person , who helped us . He is very knowledgable. He made us feel very very comfortable deciding to buy Washer & Dryer to our satisfaction. Also he was enquiring after that , if we were satisfied . We definitely recommend our friends to buy appliances from coast Appliances and ask for Mr.Singh 's help.
01:11 31 Jul 19
Gurdeep Singh was great - needed a fridge quickly and needed it delivered to Salt Spring Island right away. Gurdeep did a great job of finding me the fridge I wanted and the delivery people i needed, and got it ready and delivered the next day. - all from Vancouver! Great job and much appreciated.
20:23 30 Jul 19
18:57 30 Jul 19
Great personal service and extremely professional... they got the job done very quickly and efficiently.. no request turned down.. thanks Patrick..
17:31 30 Jul 19
Colin was great to deal with, very professional and great follow up.
17:23 30 Jul 19
Great pricing on our new appliances from Coast Appliances in Victoria. Came on date as promised and the delivery guys did a great job taking away the old ones and setting up the new ones to proper height and level!
01:48 30 Jul 19
They were professional and courteous helping me with my purchase.
01:19 30 Jul 19
Gurdeep did a great job of helping our family find all of our appliances. He took his time to show us the best products for us and continues to provide us with the best customer service. Thank you for all your help!
01:17 30 Jul 19
Excellent communication with me during my four month kitchen renovation. Appliances are working beautifully. The prices were great and I'm very happy that I did business with them.
22:51 29 Jul 19
Excellent customer service,always a pleasure to deal with Morgan and Justin.
21:05 29 Jul 19
My husband and I recently walked into Coast to look at kitchen appliances for a renovation we were planning, having been disappointed with the service of the store recommended to us by our kitchen designer. We were greeted immediately by Pat Holmes, whose laid back but knowledgeable approach made us instantly comfortable. He didn’t try to push us toward anything in particular, but made sure he understood OUR style, needs and price point, and was able to answer the many questions we asked and to guide us toward the specific items that would best meet our criteria. Two and a half hours later he was STILL as enthusiastic as ever, and we left having chosen everything we needed, with the confidence that we had made informed decisions about each appliance. We were also impressed with the way other friendly salespeople got involved with our quest...it felt like a group effort!I would definitely recommend Coast Appliances to anyone looking for a stress free appliance shopping experience - thanks, Pat!
20:31 29 Jul 19
Excellent customer service! Sales person Pat Holmes has been outstanding. We have purchased 6 appliances from Pat over the past 2 years and it has been a positive and enjoyable experience every time.
19:26 29 Jul 19
Having Gurdeep Singh at Coast Appliances Victoria as my go to salesman makes my job as a builder so much more enjoyable . Honest and knowledgeable he has always looked after my clients with the utmost integrity. Tim SchauerteJames' Joinery Ltd
16:15 29 Jul 19
Highly recommend Coast Appliances Victoria! Remi Vienneau is an amazing sales / customer service person. He went above and beyond to make sure that our new stove was delivered when promised! We are so happy with our new stove and extremely happy with the service! Remi is the person to deal with for sure in Victoria! You won’t be disappointed!
16:14 29 Jul 19
Great help in getting me a large order in place. Good attention to detail and pricing. Thanks Abdul!
02:28 29 Jul 19
Can't wait to get my new appliances!! Huge SHOUT OUT to Dallas Patrick at Coast Appliances for helping me find what I needed for my kitchen and making sure everything will fit in my place before we ordered it! Go see that guy - he knows his stuff and is super friendly and helpful. Thank you!!
13:47 28 Jul 19
I really appreciated the excellent and efficient service of Abdul Ugas- and I love my new dishwasher!
03:37 28 Jul 19
02:33 28 Jul 19
Helpful and knowledgeable salesperson.
02:12 28 Jul 19
Hari M. Srivastava
23:57 26 Jul 19
*To Whom It May Concern*As always, we are exceedingly satisfied with the services and theappliances that we purchase from the "Coast Wholesale Appliances" inVictoria, BC, Canada. Our past as well as present dealings with Mr.Gurdeep Singh have always been remarkably cordial and helpful. Of course,each time we need to purchase any home appliances, we will be happy todeal again with this excellent sales representative of the "CoastWholesale Appliances" in Victoria, BC, Canada.With many thanks and best wishes to all of you working there at the "CoastWholesale Appliances" in Victoria, BC, Canada,Hari Mohan SrivastavaVictoria, BC, Canada
21:50 25 Jul 19
Always a pleasure. Thank you to Dallas Patrick for always offering assistance, expertise and knowledge whenever i am shopping for appliances. 12 yr customer with no reason to shop elsewhere. Always the best prices and quickest delivery dates.ThanksRyan
16:43 25 Jul 19
Just wanted to share that Morgan Sanche, was the best!He made my buying experience very enjoyable and no stress!!Will definitely recommend Coast Appliances!
02:18 24 Jul 19
Mr. Gurdeep Singh was 1st class. I showed up after hours and he stayed late and gave me a great deal. Thanks Gurdeep I will recommend yo to others
04:23 23 Jul 19
Exceptional customer service, Gurdeep our service representative looked for ways to combine promos to reduce our cost and was always available for advice. Would highly recommend.
16:59 20 Jul 19
03:40 17 Jul 19
I spoke with Gurdeep Singh on the phone today and I was able to learn everything I needed to know about freezers. He was very patient and kind. I did not feel rushed, nor did I feel my questions were insignificant. I can’t thank Gurdeep enough, for easing my mind about all of the details I wanted to know about this appliance and ensuring a quick delivery. I will come back to this store for my next purchase. Leesa Flynn
16:35 16 Jul 19
Clara has helped me source appliances for multiple kitchen design projects. I always enjoy working with her. She is experienced, knowledgeable and genuinely cares about providing me with the best possible service. I highly recommend working with her.
20:47 15 Jul 19
We recently consulted with Coast on appliances for our kitchen renovations. Gurdeep Singh's extensive knowledge was instrumental in assisting us in choosing the right gas stove and refrigerator for our needs. Very courteous and helpful!
16:43 15 Jul 19
Few months ago, I bought a hood fan. Finally last weekend I was going to install it and notice that I have wrong size fan, it was totally my mistake! I talk to Gurdeep Singh about the issue and he was kind enough to help us to get the right hood fan. Gurdeep Singh was very professional, helpful and went over and above, I would highly recommend Gurdeep Singh at Coast Appliances who cares about his customers.Thanks Gurdeep .
00:51 14 Jul 19
Gurdeep has always been fantastic to work with. Thank you for all the years of service to our family. We always are treated well and honest. Thank you
19:47 13 Jul 19
19:21 13 Jul 19
This is the place where contractors shop. Very knowledgeable staff and great service. I send all my customers there and leave it up to the professional staff there to suggest the perfect models for the price ranges that fits their budget. Cant speak highly enough of them. Gute Renovations ltd.
05:52 12 Jul 19
Thank you Gurdeep!Talk about saving the day.... after a whirlwind return to Victoria I learned that our fridge had packed it in. Anxious to solve our refrigerator needs, find a match to our existing appliances on a budget and in a realistic timely manner, I telephoned many local appliance stores with a replacement in mind. Unlike the first two stores (with the same advertised fridge) Gurdeep went beyond to learn what my preferences were, the cabinet size where the fridge was to be placed, my preference for colour and style and my time constraints and went looking for me. He brought forth options for me to look up and consulted stock in the showroom, storeroom and other stores. Amazingly he was able to suggest an option that was within all criteria AND arranged for it to be delivered within 48 hours..... for free. Summer is saved! Thank you Gurdeep and Coast Appliance.
04:23 11 Jul 19
Purchased appliances for a kitchen renovation. Gurdeep Singh was great to work with as he was very knowledgable and insightful. We appreciated how he allowed us to make our own choices with no pressure once he provided us with the product information. We would be happy to seek Gurdeep's help again should we need more appliances. Thank you for the great service.
04:43 10 Jul 19
We dealt with Abdul who we found to be very pleasant and knowledgeable. He helped us select the best appliances within our budget.
00:57 10 Jul 19
I was very happy with my experience at Coast Appliances. The staff was very knowledgeable and helpful. I will definitely return to Coast for all my applaince needs!
23:57 09 Jul 19
Very happy I recently ordered two full home packages for a project of mine. Gurdeep was very helpful in the selection process and was able to be very competitive on pricing. We had some issues on delivery, but him and his sales team were able to rectify things very promptly and professionally. I will gladly work with Gurdeep and his team again
23:34 09 Jul 19
I bought a new dishwasher from Patrick today. Pat was professional, helpful and went over and above, with respect to my transaction. I would highly recommend Pat at Coast Appliances as he is a first-class sales associate, who cares about his customers.
22:44 09 Jul 19
I have dealt with Gurdeep numerous times, as have friends and family after my suggestions. He is knowledgeable, always a pleasure to deal with and has always given competitive pricing.
20:46 09 Jul 19
From the time visited this store I was welcomed and felt very comfortable. I was approached by a abdul Augas who was extremely informative about the washing machines, Dryer, Dishwasher, Oven , Microwave and Refrigerator I was interested in. he complete the quote within short time and fix the delivery date after the payment The delivery was very smooth, and on time, cleaned up everything. I wouldn't hesitate to shop here again for future appliances.
19:42 09 Jul 19
I recently purchased a washer and dryer after I saw your flyer, I did everything over the phone with Abdul he was great as were the guys that delivered and hooked up the washer and dryer a good experience over all
19:16 09 Jul 19
We completely gutted our kitchen last year and after shopping around town and spending hours online reading reviews and comparing specs, we ended up going with Coast for all our appliances. Gurdeep was highly recommended to us by our contractor and in the whole process of renovating our place and running around to all the different vendors in town, we enjoyed working with Gurdeep the most because he knew his stuff very well and wasn't flowery about it. He saved us a lot of time by narrowing down our choices then working directly with our contractor to ensure the install details were communicated to avoid mistakes and delay. Gurdeep even made a follow up visit to our home. Hard to find this kind of service nowadays.
19:05 09 Jul 19
Having bought a house recently I deciding to go through a whole renovation but with a tight working schedule I needed to work closely with my sales rep to coordinate purchasing and deliveries.Abdul worked with me to select and order all of my appliance .I needed brand new everything , the choices were endless and it was all quite daunting to have to choose everything from a coffee maker to a dishwasher to a laundry pair.Abdul and the team at Coast were amazing , they gave me incredible deals and sourced every appliance I needed , they even arranged delivery and installation.I cant thank Abdul enough, I highly recommend this company and their exemplary service.
17:45 09 Jul 19
I’ve been dealing with Patrick Holmes for years at Coast Appliances. I’m always super impressed with the level of experience, customer care and his willingness to go above and beyond.
17:15 08 Jul 19
My old dishwasher finally gave up the ghost and needed a new one asap. Coast had the best deal on the particular one I wanted and Pat whom was my sales person did a great job of helping me out with the purchase and explaining all the features and specs of the new unit.
15:19 07 Jul 19
From the minute I walked into this store I was welcomed and felt very comfortable. I was approached by a salesman named Pat, who was extremely informative about the washing machines I was interested in. I left with all the information to go home and think about the washer I wanted. I returned later that day with my husband and Pat was busy with another customer, so Remi kindly took over. He was very pleasant to deal with and again very knowledgeable with the washing machines I had looked at. The delivery was very smooth, the guys were very nice and on time, cleaned up every thing. I wouldn't hesitate to shop here again for future appliances.
22:07 05 Jun 19
Coast Appliances has become my go-to appliance store in Victoria. They have a wide selection of items, from high-end luxury items for your dream kitchen to clearance treasures perfect for rental units. All of the salespeople are grand; however, I refer my friends and family to Remi for the best deals, customer service and after-sales support. *****
17:45 02 Jun 19
The service has been terrible. Most of the new appliances had to have a service call right away. Some calls were not successful and as I tried to follow up, my sales person stopped returning my calls and then the manager didn’t ever call me back. So disappointed and I will NEVER recommend anyone shop there. Make the trip to Langford for Costco or Trail Appliances. Just don’t hope for or expect service if you shop here.
23:58 25 May 19
15:23 18 May 19
Thank you Coast Appliances..our search for our washer & dryer has come to an end. Very nice friendly staff..help right away and waiting for our delivery today! Our first brand new set😊Gurdeep Singh was very helpful & kind! Thank you !
00:21 17 May 19
07:34 03 May 19
In March & Oct. of 2017 l purchased, along with 3 yr. extended warranties, 24"Maytag w/d units for each side of my duplex. Twice now one of the washers plugged up in the 2" discharge upstream from the pump. This most recent incident last week was caused by two handkerchiefs plugging & causing the m/c to shut down half full of water.Apparantly, according to the warranty carrier, this isn't covered by the warranty & l was told l won't be reimbursed for my repair bill.Obviously the washer is faulty. On what planet would an article of clothing causing a backup be the fault of the owner ? My recommendation is NEVER subscribe to the 3rd party warranty being peddled for Maytag w/d units by Coast. With the level of satisfaction l've so far received, l'don't plan on shopping or recommending dealing here anytime soon.
16:51 01 May 19
00:40 27 Apr 19
I phoned Remi of Coast on a Friday morning. I needed two fridges and a stacking washer and dryer for pickup that same morning. Not only did Remi move mountains to get it all done and ready for same day pickup but he also gave us a discount due to the volume that we were purchasing. He was incredibly helpful with selecting what we needed and at one point told me that a cheaper model of fridge than what I was looking at would meet my needs every bit as well. This review might get him in trouble with his employer but I have to say that I was incredibly impressed with his very helpful approach. I will definitely buy from him again. It is rare when you find a salesperson who really does seem to care about his customers. The appliances have arrived and are great. I would definitely use them again.
19:14 11 Apr 19
I was very happy to receive a direct phone call from Coast salesman , Remi after sending an email from a Southern Gulf Island . Being new to the island , I wasn't sure how to source appliances and arrange delivery and installation. After listening to all my requirements, Remi emailed me a variety of options with pictures and detailed specifications including a variety of price ranges. I purchased the appliances over email and phone, and Coast arranged for gas conversion before delivery , included delivery in the price and also removal of the old appliance. Everything went incredibly smoothly and Coast Appliances and Remi removed all the stress for me. I am a very satisfied customer.
03:55 06 Apr 19
Our son and daughter-in-law are building a house with us. We needed appliances for two kitchens and two laundry rooms. Our builder, Aryze Development, suggested we talk to Dallas Patrick at Coast Appliances. He was very knowledgeable about all the lines they carry. Dallas asked the the important questions that narrowed our choices and helped us select the appliances that were exactly right for what we needed. He was extremely patient when I changed my choice of stove three times. We were on a tight budget and Dallas worked with us to make the budget work. We met several times and he was always cheerful, understanding, and professional. We would highly recommend Dallas Patrick and Coast Appliances
16:58 04 Apr 19
. When my washer broke down, I went to Coast Appliances. I have had very good service from them in the past with the purchase of my Fridge and Stove.Guldeep Singh met me and guided me through the choice of washers and dryers to help me find the most appropriate machines to meet my needs. He then was able to help me find the best price. I am very satisfied with the help and advice from Guldeep, and the quality and service from Coast Appliances.Maida Neilson
06:26 27 Mar 19
We are in love with our new range. Gurdeep Singh was very helpful in getting us the range we wanted. The quality and price were what we were looking for. Thanks so much, we will certainly be recommending and using you again when we are requiring any appliances.
Aman & Kam
17:44 13 Mar 19
We purchased appliances for our renovations from Coast & another major appliance store in the West Shore. Comparing the two for our appliance purchases - for customer service Coast Appliances was far superior in customer service. Remi was our Coast Appliance customer service rep. He was honest, gave great advice and kept on top of our needs. I wish we purchased all of our appliances through Remi at Cost Appliances!. Remi is awesome! Thanks Remi!
13:45 25 Feb 19
I can't speak to the quality of the appliances Coast sells, or its capability as a business in customer satisfaction as I've never purchased anything from them, however...These geniuses apparently have an overnight sprinkler system which waters their grass (and pours water across the sidewalk outside their business). The past few weeks, Victoria has experienced subzero temperatures, so the sidewalk has become a treacherous skating rink for anyone to slip and fall. Well done, Coast. I'm sure I'm not the only one to fall flat on my back while attempting to navigate past your business because of the icy sidewalk which is entirely your fault due to your sprinkler system and your carelessness. Maybe don't run your sprinklers overnight as it's WINTER still? Just a thought.
Jim and Chris Newton
19:13 05 Feb 19
We are very pleased that we chose Coast Appliances for our all our appliances for our newly renovated home. They held the appliances and were willing to repeatedly change the delivery date as the reno was behind schedule. We had an issue with one of the appliances post installation and they worked with us to sort it out. Angela is always responsive quickly and with a lovely positive attitude. We have had great post sale support from Gurdeep Singh when I had a problem with one of the baskets on our dishwasher. Gurdeep walked me through what to do on the phone several times. His patience and availability resulted in me not having to go out one of the coldest days of the year and I now know what to do.
00:15 05 Feb 19
Gurdeep is an extremely helpful & knowledgeable sales rep and was able to direct me to exactly what I was looking for; a reliable, efficient, and quiet washer and dryer for my massage therapy clinic. Ours broke down and, with 60 sheets to be laundered daily, we needed a replacement right away; we're getting the perfect ones delivered in two days and look forward to a big upgrade in machinery at a very reasonable price. Thank you again Mr Singh!!
19:09 13 Jan 19
19:08 08 Jan 19
We’ve purchased a high end dishwasher and a freezer from Coast, with promises of their “amazing” service guarantees. Now that we are having issues with our dishwasher we can’t get them to even return our calls.The servicemen they referred flat out lied to us and said that you can’t get parts for our dishwasher here on the island. We found out that’s not true and when we informed Coast that this is what their servicemen were telling people they never even got back to us. I’m planning on replacing this dishwasher with a Miele and won’t be returning to Coast for any further appliances.
Peter Chenard CD
02:47 02 Jan 19
I bought all my appliances...very happy
01:55 27 Dec 18
Abdul was great, knew the products and would do good recommendations not pushy and honest; bought all kitchen appliances from him in one visit
16:42 14 Dec 18
Amazing company, As a senior, I was given respect, great service all around. Always willing to answer questions and find the help I need. Thanks Patrick !
01:08 01 Nov 18
18:20 23 Oct 18
Coast Appliances is a class act when it comes to service and they offer a wide range of products. Most companies talk service. Coast delivers on the promise. A fantastic culture. They have exceeded all expectations. They treat customers with respect and offer innovative solutions. They really do care. This is why I hate box stores. No service. Coast is a breath of fresh air.
03:55 12 Oct 18
Ask for Abdul, 1st class customer service.
02:32 28 Sep 18
Suffice to say they literally don't care about their customers. We have have an ordeal that it would take me hours to type up, but the long short of it is that we waited about six months with zero communication unless we went into the store or called ourselves for a dishwasher we were told would take three weeks. It ended up being a floor model, and it also sat in the warehouse for two weeks without anyone letting us know before we called and were told it was there. When it finally did arrive, it came with no manual, all of the water-resistant seams were ripped and thrown into the dishwasher and we are missing several parts, although we couldn't tell you which ones because we still have no manual after (I've lost count) approximately four queries and promises that they company would "make things right" and simply EMAIL a manual which would take two seconds of their time. Apparently after the sale is made, they cease to care - we have the capacity to have a dishwasher right now but it's unusable in its current state and it's also damaged - it came packaged extremely carelessly and unprofessionally, and a promise of a new one has become a replacement of parts which I can guarantee have yet to be ordered. What is it going to take for you to actually engage in some customer service? We paid you for these products, and you treat us like the dirt under your feet. If you actually make it right like you've said several times, I'll alter the review. If not, you can bet that I'll be making a formal complaint in every venue possible and advising everyone of this experience. I suggest you do your job and contact my fiance to actually resolve this after half a year. I have never experienced such horrendous customer service in my life, and there's no excuse when we've spoken to the manager numerous times. We've contacted Fisher Paykel ourselves as we've more or less given up on getting any kind of resolve from your company, so perhaps you need to involve someone beyond the same GM who has had the opportunity numerous times to fix these issues and has failed to follow through. Perhaps I should also be posting some photos of the dirty, dented and scratched incomplete dishwasher we received and how it was packaged. If we had known that's what we'd wait almost six months for I don't think we would have chosen your company. We're planning to build a whole suite following the current renovations. Can't say your company is at the top of our list to use or recommend in the future as it stands. PS, FP let us know they haven't been producing this model for sale since Jan. You sold it to us in April and told us they stopped selling it a couple weeks later and didn't tell you. If we'd only known it would be the first of many times you'd lie/pass the buck. *update Sept 27: Still no follow-up by the GM. Minimal follow-up by one of the salespeople to inform us that the missing parts have been ordered (we've been told this several times) and they can't provide us with a timeline. In speaking to the company directly the parts would be coming from, it should be a week at most - it's always been a week at most, unfortunately it just appears that Coast Appliances hasn't ordered the parts at all when they've said they have. Further, Remi has patronizingly advised us that we can "return the dishwasher and call it a day" several times. Sure, let's also tear down all of our kitchen that we've built to those specifications! When we tried to speak to the GM again, she told us that the sales rep had sent 'multiple emails trying to get a hold of us' (we can find very few, so I look forward to seeing the copies of of these emails she claims we've received, we've also asked that they don't communicate via email but phone only which they repeatedly fail to do) and proceeded to say "hang on" and transferred us back to the salesperson. Horrendous management, it's not a huge surprise when this is the example that is set at the top that customer service is so deficient. This is apparently what you get after spending thousands of dollars at this location - so don't.
01:46 27 Sep 18
I recently reached out to Coast Appliance and received wonderful support. I would like to acknowledge Justin and Gurdeep who took time out of their busy day to get me through a difficult time regarding a previous order at a different venue. Even though they knew that they would not benefit financially, they gave me direction, which helped my situation immensely. I highly recommend this venue for those that require appliances.
00:31 27 Sep 18
always a good experience
00:26 08 Aug 18
Fast service and local business
22:07 16 Jul 18
Attentive staff and great selection.
22:00 16 Jul 18
They do not support the products they sell. If something is delivered malfunctioning (in this case our brand new fridge) they do nothing to resolve the issue. It is up to you to deal with it through the manufacturer. Apparently if we wanted to return our brand new malfunctioning fridge, we'd have to pay a restocking fee.Our range hood was about a three month wait. Every time I would contact them to find out where it was, I was told they were getting one shipped from Burnaby or Calgary for us that week and then we wouldn't hear anything from them until the next time I emailed to find out what was going on.My partner left a message for the manager and we have yet to hear back from anyone. This company needs some desperate help in the customer service department.**Update July 16, 2018** While I'm happy to see this company is responding to it's negative reviews, please note they have still done nothing! We are still waiting for parts for the fridge, so it's still broken. I've had one call from the salesperson we dealt with and that was after leaving a negative BBB review. He said he'd check-in, that was probably 2 months ago. My review still stands.
14:36 28 Jun 18
This has been the most negative experience ever. I feel I have to warn every Victoria consumer to NEVER purchase appliances from Coast in Victoria. The sales staff has no interest in you once you purchase and the management offers nothing in the way of customer support. Do yourself a huge favour and stay away!
17:12 26 Jun 18
We bought a stackable washer/dryer from Coast Appliance and the experience was 5 star. They were very helpful and arranged an excellent installation person for us. It all went very smoothly and we would recommend Coast Appliance to others.
22:07 23 Jun 18
AMAZING EXPERIENCE! When your fridge decides to stop working unexpectedly and you’re having to find a new one quickly it can be incredibly stressful. After viewing product and dealing with sales people at another appliance retailer I was so disappointed to have my stress levels heightened vs alleviated and I came home exhausted and confused. I am SO glad that I picked up the phone and called Coast Wholesale and am even more pleased that I was connected with a sales associate named Gurdeep! He immediately made me feel calm and confident in what I needed to do and which product was indeed right for me. And this was all over the phone! He was so professional and knowledgeable that I felt immediately at ease! The first company was really putting a lot of pressure on me to purchase a particular brand and it turns out that due to its design it would have ended up being the wrong product for my space (not to mention, at a much higher price as well!) After speaking with Gurdeep and having him explain the differences between the two products I had been looking at I was shocked to realize some of the very important differences which the other company did not mention at all! Further, I would have had to wait up to 3wks instead of 2 days to have a new fridge for all of my quickly spoiling food. I am so grateful that I contacted Coast Wholesale Appliances! Not only did Gurdeep come into the showroom the next morning on his day off to help me (which was incredible!) he made me feel 100% confident in the product I bought and he also gave me a better price than the 1st company as well! I absolutely LOVE my new fridge – it is not only beautiful but it is PERFECT for my needs and works perfectly in the space I have! Thank you Gurdeep!
20:10 22 Jun 18
Got a good deal 😀
21:24 02 Jun 18
Excellent service with knowledgable staff! I highly recommend Coast Appliances.
bev l j young
20:55 02 May 18
We shopped all retailers for kitchen appliances in advance of our renovation. When we decided on a package we made an offer to our Trail salesman who had to be recontacted for an answer. I took the same offer to Coast's Angela Lawson who acted on it immediately and gave us a fair price close to what we wanted, and better than Trails. They also ordered and held appliances until needed. Everything went well with our dealing. Our washer and dryer died while were renovating and a phone call to Angela got us a new pair at a fair price. Thanks for your great service Angela.
00:23 09 Apr 18
I have to say a really big THANK YOU to Coast Appliances and in particular our sales person Abdul Ugas. Our propane range died about 10 days before Christmas 2017. We were in a panic so made a trip to two large appliance retailers in Victoria. At Coast Appliance we spoke to Abdul. We explained our predicament. We needed a stove before Christmas and because we like to cook and bake we were looking for a decent propane range. He spoke to the manager who strongly recommended the DCS made by Fisher Paykel. We really liked the specs on this stove. They ordered one for us and got it to us on the 23rd at 7:30 pm. Through this whole process Abdul was in constant communication. First delivery people bailed as the stove was late coming into Coast but he found another delivery company to get it to us before Christmas. This really impressed me.The stove had issues. When we ran the oven - suddenly it sounded like a tiger torch was in our kitchen. Trying to find a repair person for this stove was a very big problem. Abdul never gave up. Stove repaired but problems persisted. Through the whole process Abdul was there for us. He communicated and was on top of the problem. We got a new stove. It works great. No more tiger torch sounds in our kitchen.I have been a real estate agent for 30 years. Abdul displayed amazing communication skills and follow up and follow through. He followed this through and we have nothing but great things to say. THANK YOU ABDUL! Amazing customer service. 10 our of 10.Elizabeth and Hubert
03:07 26 Mar 18
Excellent staff and service.
Francois De Boever
04:54 01 Mar 18
22:10 14 Feb 18
Thought I might as well share my experience at Coast appliances and its utter lack of customer care. Twice now I have ordered appliances that required a refund. Twice I was told I had to wait days until the "authorized" staff member could process the return. After 11 days and enquiring phone calls I finally went in and got my refund. My advice is do not pay them in full until you have inspected your items for damage, otherwise they will try to hold onto your money way beyond what is acceptable. I'll be reporting them to the better business bureau as well.
18:46 06 Feb 18
15:51 01 Feb 18
My husband and I had a very positive experience working with Dallas, from Coast appliances. He took a lot of time with us in the store to make sure the new appliances we were getting were a good fit for us. (We did a kitchen remodel) He also ensured that our appliances were delivered early when we found out the project target dates were moving up, and that was a HUGE help! If we need something again in the future we will be heading back to Dallas, for sure.
21:20 28 Jan 18
My wife and I found the service and selection to be excellent. In particular, Angela is a great sales person to deal with: enthusiastic, knowledgeable and not pushy. Will definitely be our number one choice for future purchases.
17:15 22 Jan 18
Happy to share a great experience with Coast Appliances, Victoria! I called Coast Appliances during Black Friday sales and of course they were very busy, but NOT too busy to help me! I was looking for a specific model, and making a purchase remotely (I currently live in Vancouver) for a home in Victoria. All the sales agents at the store were busy with customers and therefore a Commercial Sales Rep, Keenan, stepped in to help me with my purchase. He managed to help me purchase the range, at a fantastic price, and assisted from first call through to delivery with the challenges and assistance I required for our unique situation. Needless to say, I was very impressed with the personal, friendly, thoughtful and professional service I received from Coast and would highly recommend working with these folks for any home renovations. Thanks Keenan for making me feel like I was your "only" client when I know you're a busy person, with many important clients. Thank you!!!
04:50 19 Jan 18
18:25 13 Jan 18
02:16 07 Jan 18
18:28 03 Jan 18
Over and above call of duty service.
20:10 06 Dec 17
Bought $5,000 worth of appliances from coastal under a year ago. One of their products they sold me malfunction and the told me there nothing they could do. Absolutely no technically service provide from them. They sell products but have nothing to do with them after.
22:15 28 Nov 17
20:39 28 Nov 17
I was buying a kitchen set of appliances. I decided to buy from West Coast Appliances based on service and my deposit was delayed by refund for 11 months. I do not often write reviews but I hope they see this and try to make it right..... Thanks
20:32 28 Nov 17
03:26 17 Nov 17
02:19 10 Nov 17
My boyfriend and I recently bought a DCS stove from here and the whole experience from beginning to end was great. We were helped by Angela and one of her colleagues and they both did a great job in explaining the various details of the different stoves on offer. Angela organised everything from delivery, installation, removal of old stove etc. and kindly phoned us during the day to make sure that all was going smoothly and again the following morning. We were very impressed by her professional attitude and by the efficiency of the whole experience. And we absolutely love the stove and would highly recommend it. Thank you all.
03:12 08 Nov 17
Ming Huey Chang
18:46 07 Nov 17
I am changing my review because Angela read my review and responded positively. I think they are Good in sales, and room to improve in customer service. It’s my first time buying major appliances. I told her what I needed, but she neglected to include the stacking kit and other parts in my order and I couldn’t remember all the details. When the delivery date came nothing could be installed as it was not in order. I phoned the store to get a solution. Couldn’t get hold of her and other salesperson phoned back to say she would give me a call next day. She never did and I had to call and ask her what can be done. (A phone call would have made me feel better.) If you are also buying appliances for the first time, make sure the little parts and installation services are in order because the salesperson might forget, too!
18:53 06 Nov 17
The appliance expert Angela Lawson was a huge help as Victoria and I navigated the selection and purchase of a 6 burner dual fuel range.She set up the uninstall/install as well as the delivery/removal of the range.She was reachable by phone the day of delivery and followed up the next morning with a call to make certain we were satisfied. An employee like Angela makes it a no-brainer we to go and spend 10 K on a range!!
00:20 20 Oct 17
Friendly helpful staff.
20:07 11 Oct 17
Morgan Sanche is amazing! Great value!
19:13 29 Sep 17
Bought appliances a year ago.
01:29 06 Sep 17
G. Singh is a knowledgeable and very professional salesman who guided us through our appliance purchase. We are extremely pleased with his service and highly recommend him to help you with your purchases. He has years of experience in his field and it shows.
18:00 04 Sep 17
We were pleased with the assistance provided by Gurdeep Singh; he was quite knowledgable regarding the products in question, and very helpful during all steps of the purchase. He answered all our questions, and provided solutions. We would recommend him in future.
20:25 01 Aug 17
02:01 01 Jul 17
We have had the pleasure of dealing with Andrew Hammett for the purchase of all our new appliances for our new home..fridge,stove,dishwasher,laundry machine and dryer. We came during boxing day sale and got what we felt was a great deal and of course very friendly,professional help from Andrew. After the sale we thought all was done but during the course of the build of our new home Andrew would stop in on occasion to check up on the progress of the build.Andrew went above and beyond and we would highly recommend him to anyone that might be thinking of purchasing their appliances from coast Appliances.Thank you for all your help and look forward to doing business with you again.
Elizabeth Jane Mears
15:38 05 Jun 17
22:43 24 May 17
Had to buy a new oven and cooktop as mine stopped working. Gurdeep was one of the most helpful and knowledgeable sales representatives that I have met, he was able to direct me to the best appliances that would suit my needs. He also managed to get the appliances fitted quickly before I went on holiday. If I needed any other appliances I wouldn't hesitate to see him as I trust his judgement and advice.
20:16 16 May 17
Great prices and great service, not a high pressure sales environment like some other stores. Gurdeep helped me purchase a washer and dryer set and was very knowledgeable and scheduled a delivery time on my first available day. I'm very happy with my experience here.
05:44 31 Mar 17
Ordered a suite of black stainless samsung appliances 2 months ago. Accepted delivery last week and they were installed today. The dishwasher they delivered was a scratched and damaged floor model. Really. Didn't even have a Samsung box or protective wrapping. Just a box. It's going back. The fridge delivered was the wrong colour. Stainless, not black stainless. We were told all appliances were visually inspected. HaHahaha ha haha. The mismatched piece passed muster for this operation as did damaged floor models. It's going back too. Shop elsewhere. Anywhere else. Don't reward mediocraty by giving them your money. I'll choose differently next time.
06:54 22 Jan 17
I had a custom built in microwave that died and no one in town would bother to help me find something that would fit my cabinet properly. That was until I emailed Coast Wholesale and their excellent salesman Dallas Patrick went the extra mile. Not only did he find me an excellent microwave that would fit he got it in stock fast and gave me a wicked deal. I can't stress enough how good Dallas was to me, excellent service and I would definitely recommend you go to Coast first!
00:17 01 Nov 16
Enjoyed working with Gurdeep Singh. Great sense of humour and great prices to match. Very professional.
01:44 19 Oct 16
Our dishwasher died over the Thanksgiving weekend. We went to Coast appliance and were helped by Andrew. He showed an array of dishwashers in our price range and then gave us space to make a decision. When we had a number of additional questions he happily answered. We chose a dishwasher that we could happily pick up the next day; not weeks later, like many other appliance retailers would have us do. We have happily referred Coast Wholesale Appliance to friends and family.
08:00 15 Oct 16
19:02 03 Oct 16
13:41 30 Sep 16
I want to personally thank Mr. Gurdeep Singh for the excellent service and professionalism you showed us today while purchasing new appliances for our new home.I can't say enough how thorough and knowledgeable you were. I have dealt with quite a few salespersons and by far the service you showed us exceeded my expectations.You were not only showing us what is available but you helped us make thoughtful decisions on certain appliances and still keeping us within our budget.You instantly gave us confidence in what we were seeing but you carefully explained options, warranties.It was nice to deal with you as we had complete confidence in your suggestions and was very at ease with the whole meeting start to finish. We really appreciated that from the beginning you knew exactly what we were looking for and the transaction only took 1 1/2 hours from walk thru to the invoice and we purchased 6 appliances! You showed us that you are extremely efficient and know your products.I will highly recommend you to family and friends when they are looking at purchasing appliances.We look forward to dealing with you in the future and Coast Appliances. Regards,Stewart & Trisha OrrVictoria, B.C.Sent from my iPhone
23:13 28 Sep 16
Our old stove died a couple of weeks ago, and we decided to check out our favorite Appliance store, which is Coast Wholesale here in Victoria. We have bought several appliances here in the past, and found everything to be satisfactory. This time we were more impressed by a gentleman by the name of Gurdeep, that helped us to decide on a new stove. He definitely knows the appliances, which helped us choose what we needed. In five days, our stove was delivered, set up, and old one taken away.
00:46 23 Jul 16
Purchased a laundry set to be delivered approximately 12 weeks later when taking possession of our new home. At that time I was told there was lots of stock on hand. When I called nine weeks later to arrange a specific delivery date, I was told that they may not be able to deliver this set as it was back ordered. They had no intention of calling us to let us know that these units were likely not going to be available. Not wanting to chance having to do our laundry at a laundromat, I then offered to buy a different laundry pair for a thousand dollars more, if they would throw in a $140.00 stacking kit that was not required on the other set. They absolutely wouldn't consider it. Apparently they're not interested in customer satisfaction or developing customer loyalty. We took our business elsewhere.
00:06 22 Jul 16
19:58 30 Jun 16
I was very impressed with the prompt, courteous, and helpful service "Morgan" provided me with my purchase of a small fridge.....well done
22:21 16 Feb 16
Gurdeep got me the washer and dryer I wanted at a great price! He understood my very specific scheduling needs for delivery and made it all happen :)
19:54 13 Feb 16
Excellent service before and after sale. Highly recommended for you islanders
02:21 10 Feb 16
Had the great good fortune recently to work with Colin Keks. We needed a complete kitchen and laundry room appliance suite. Right from the start we knew that Colin had the experience, knowledge and customer focus we were seeking. He was EXCEPTIONAL. Colin provided us with his personal/professional experience of the appliances we were selecting vs. other brands. His ratings matched our on-line searches. His level of service to the customer is rare and of the highest calibre...this included telephone support, email, and follow-through right to the delivery of the appliances.
23:24 02 Feb 16
Best prices in town. Attention to details when you are buying and some really nice people work there. No pressure and give you what you ask for without the hassle of upselling.
18:58 30 Jan 16
We dealt with Greg and had a great experience. He was friendly, knew his product lineup and answered our questions. With his help we narrowed down our choices from a huge selection. We ended up buying 2 complete packages for the duplex we built. We've had the appliances installed for over a month now and all is great. Be sure to ask him about the Marvel kegerator - a huge hit with friends and family!
06:33 23 Jan 16
After shopping around all over town for my induction range, I found the sales people at Coast Appliances to be very friendly and tremendously patient. Dallas Patrick at Coast in particular went out of his way to explain how to me how an induction range works, he is extremely knowledgeable and was able to answer all of my questions about the various ranges I was interested in. The store lives up to their promise of being the price leaders in town, the range was the best priced out of 5 stores I went to. I would highly recommend this company to relatives and friends. THANKS FOR THE EXCELLENT SERVICE!!! :)
05:25 19 Jan 16
I went to Coast Wholesale Appliances on the recommendation of a neighbour,who after disappointing service from Sears, bought an appliance package from Coast and were totally satisfied with their sales, service and delivery. I needed a new dryer because the one I had was very old and making a horrible racket! I live in a condo and my laundry area is very small so my choices and my budget are limited. Each of the 3 times I went there I met with Greg Reidy. I found him to be extremely patient with me. He explained what machines might be appropriate for me and the choices I had and he was very knowledgeable of the products. In the end I did not purchase a dryer because I just lucked out and found someone who could repair the 33 year old machine. Even though Greg did not “make the sale” I found him to be very gracious and happy for me that I still managed to keep the old dryer going. I know eventually I will have no choice and I will have to buy a new washer and dryer. I will definitely go back to Coast Wholesale Appliances without hesitation.
17:19 29 Dec 15
I required a coil top range a few days before Christmas and was not having much success in finding one in stock locally after contacting a number of retailers. I was able to find many in stock with Coast as they have a large on site warehouse in Victoria. I was able to pick it up the same day or have it delivered in a timely manner. In addition, the price was great. There were two factory related quality control issues which were resolved rapidly by Electrolux and Pro Tech Appliances. I am a satisfied customer.
06:30 25 Nov 15
Was in the store a few days ago. All I wanted to so was pick the best products I could get for my budget. It took forever to get answers and not the best energy in there to say the least. I made my purchase somewhere else.
02:33 23 Aug 15
I would give this place 0 stars if I could. Went in to buy a whole appliance package for a home reno and met with an arrogant horrible sales associate that never called or emailed to EVER give a quote. Went to Trail and bought all 7 appliances and had great service. This place is a joke.
19:48 07 Aug 15
Bought three items, assured delivery and set-up. Not given a time of day, like morning or afternoon,arrived late afternoon...was promised by Coastal for set-up the next day. I phoned around for information the next day, Miele suggested that I have a nice day, finally contacted by a third partywho put me off for a week. These folks couldn't arrange a drunken party in a brewery.
00:59 04 Aug 15
I would not deal with this company again. Many years ago we purchased a number of appliances at Coast and were perfectly happy. But in that case the appliances we purchased were problem free. This time we needed a new dishwasher, and at the suggestion of a very good salesman (who has since left the company) ordered a Blomberg dishwasher in late May. It was installed about a week later, and until last week--eight weeks later--we had nothing but trouble. The dishwasher would work only erratically, so we were essentially without a dishwasher for all that time. It would be too boring to read about the whole saga, but know that before there was agreement with the distributor, not Coast, to install a new "brain," we had to spend countless hours emailing and on the phone. All to no avail. The original salesman tried to be helpful, but his boss (I expect that's who it was) would not agree to have the dishwasher returned and replaced. I understand that he wanted the manufacturer to deal with the problem, but he had complete disregard for the customer--us! In the end, it was my husband who managed to contact the distributor, which sent us the required part. After the original salesman, the company never once contacted us, altho' they would return phone calls. Until reading this review--if they do!--they won't even know that the dishwasher is now functioning. My suggestion: do not purchase anything at Coast.
02:50 15 Jul 15
Worst experience ever! The salesperson was no help at all, especially after we paid!We purchased and paid for $14K worth of appliances. Informed them of delivery with 30 days notice. They requested and received payment in full, KNOWING FULL WELL the fridge and dishwasher were not available. We have yet to receive the fridge, 4 months later, a $5k appliance. They gave us a loaner fridge (ugly piece of junk) and had the gall to write on the the delivery slip of the 45 day late dishwasher that we have $700 on account for the loaner fridge until it is returned! We have sent the salesperson emails and have received few, short, uninformative responses. He actually stopped by the new house during construction for measurements and didn't recognize us. We only spent $14K, why would he?We plan on building again and will NEVER use Coast Wholesale Appliances again. We will pay more just to go with another company.We will tell anyone who will listen not to do business with Coast Wholesale Appliances Victoria. Our salesperson was Brian Hanna.
20:56 04 Jan 15
We recently purchased brand new Samsung appliances from Coast for a kitchen renovation. We purchased a fridge, stove, dishwasher and over the range microwave / hood fan. They sent out the wrong fridge and told us that we would have to pay $150 to get the RIGHT fridge . When delivering the fridge for the second time the delivery men scuffed and dented the walls in the newly constructed kitchen. The dishwasher leaked on its first time we ran it causing the floor to get wet and subsequently some of the cabinetry. When the stove went to be installed one of the leveling legs was broken and the weld had broken away from the frame. We immediately contacted the salesperson and all he could do is say it isn't his problem and told us to deal with the manufacturer. Not a pleasant experience and have nothing positive to say about Coast or the salespeople.
23:16 17 Mar 14
I recently bought a fridge from Wholesale and the experience could best be described as rushed, impersonal and uninformative. When I was looking to buy a stove for my kitchen renovation, I called asking for information and all I got were single word answers which were mostly, "nope". Sometimes those 'nopes' came even before I finished asking my questions. Perhaps they were telling me what I should say to myself if I should ever question weather or not to use their company in the future. TLDR: Nope
19:56 18 Mar 13
We unfortunaletly feel the need to warn potential customers about the quality of Coast Appliances services, especially in the after sale customer care.To make a story short, we ordered 5500$ worth of equipment (stove, fridge, powerpack, dishwasher) and had to wait 12 weeks for our stove to show up - we were initially told 6 - 8 weeks.We were constantly mislead on the delivery timeline, they tried to charge us 2 delivery fees unless we wanted to wait for everything to be delivered at once, we had to constantly follow up with them to get answers and any timeline given to us (on answers back to us, delivery time...etc) were constantly missed.When we provided feedback on our experience, our e mail was ignored and we had to pressure them to get an answer that we finally got: "we can't guarantee delivery time, here s 100 bucks".All in all: very frustrating and disapointing, couldn t/wouldn't recommend it.